EM Royalle Hotel & Beach Resort

The view

About the towels that was gone missing 2 towels according to the housekeepers that’s for sure our kids left it in the pool. We actually didn’t pay attention of how much towels were being prepared for us since we had booked 5 rooms for the whole family. We were being charged thousand pesos a towel which is not worth a thousand firstly because it’s no longer a brand new towel . To cut the story I just pay 1k because I don’t wanna spend some more money for the towels !

Great beach front location, very kind and accommodating staff.

The restaurant, some days you get good service and some you don't.

Beachfront

The door of the room needs to be pulled harder when going out, making slam noise. There is a charge if paying by credit card which i’m not aware of when i booked.

It was less crowded. Staff are nice and polite. Pet friendly. Food is okay.

We booked a room with sea view and balcony but we were given a different room (still sea view but no balcony) and there were no adjustments in the room rate. No towels in the room when we arrived and we had to request for it, we only received it the next day. Additional charge for additional blankets and pillows. Refrigerator not working. Additional charge when paying via credit card. Wifi slow. Only one room keycard provided.

It is near the san juan beach

Unfortunately, although there's a restaurant, they still need to put a cooking area on which clients can cook their own foods. Locals in the areas told us that there were lot of tourist who will asked them to cook for their food. Not every tourist are pleased to eat at the restaurant when they also want to cook their own foods.

kiddie pool and good view

the staff was not too friendly and not very accomodating.

Breakfast was great. We occupied the space and tables near the pool. Long table for everybody was awesome.

My family members experienced bad experience. My brother-in-law, almost got drown while helping other guest drowning in the beach as well as my brothers and nephew who went down to help him with the other guests drowning that already loss consciousness...without the aid of the fisherman the water might took them all. It was so terrible!!!!

The pool is big, and the beachfront is clean

It's only a few meters away from the beach. The hotel is also located a few kilometers away from the Gimik spots.

Air conditioning was leaking on the room that we've reserved. Sad thing thing is instead of getting a similar or an upgrade, we got transferred to a room which I felt was a downgrade.

beachfront location, with large freshwater pool.

too far from San Juan restaurants.

Preis

Pool Liegen

Das angestellte Personal war ansonsten sehr nett bis auf die Chefin. Tolle Lage

Die Hotelbesitzerin war sehr unfreundlich zu uns. Keine Rede von der Kunde ist König. Man hatte den Eindruck, dass sie lieber gar keine Gäste hätte

gute Lage, schöner Strand und sauber waren die besten Attribute. Man kann wenn es der richtige Monat ist surfen und auch hier Bretter mieten.

Sehr viele Regeln und Ansagen die selbst nicht eingehalten werden. Ich musste unterschreiben, dass mir Handtücher mit Flecken in Rechnung gestellt werden. Es wurden erst Handtücher vergessen und dann wurden mir vom Hotel Handtücher mit Flecken gebracht. Im Zimmer war kein Toilettenpapier und kein Duschgel... wir mussten alles erfragen. Das complimentary Breakfast bezieht sich nur auf eine Art Frühstück. Alle anderen Arten wie auch Getränke kosten extra.

Nice view, quiet place, great relaxing.

The faucet water nasty, and you can taste it's salty while you taking a shower.

Nice lobby, pool area is very nice. The lobby and restaurant staff was very friendly.

We originally booked in this hotel for a 12 day stay, but the Internet access was extremely poor, so checked out earlier. If Internet service is essential in your travels, skip this hotel. Additionally, because we checked out earlier, due to undeliverable Internet service, we incurred more costs, inconvenience, and time. The refund process was contentious. The hotel wanted to charge me 30% for lost income for checking out earlier. The manager eventually gave me a full refund for the remaining days that we did not stay, but not without my persistence.

Place is clean and nice,

Its just weird that staff keeps on saying buffet breakfast well in fact it isnt, dont fall for it, restaurant needs more attention, food takes too long, upon checking in guests were around the front desk, its much better to ask people to go in a line than getting swarmed by people, 1st come 1st serve basis ae, Tv channels is not clear, Wifi too weak

The place, its has a good view

The staff, they are not very accommodating. And the food, its like a common food. Nothing special.

We love absolutely everything in the hotel. Love the location. The staff are nice and helpful. We have the best sunset view. The place is great for relaxation.

No toiletries provided.